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!Accounts Receivable/Collections

Location : Randolph, MA
Job Type : Temp/Contract to Direct


Job Summary:   The Accounts Receivable Specialist provides administrative support to facilitate the accounts receivable process as well as collections and billing.


 


Essential Functions:




  • Track and resolve outstanding payment issues and generate weekly aging reports in a timely manner




  • Place collection calls and initiate written correspondence to customers





  • Provide customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments

  • Monitor and maintain assigned accounts - customer calls, account adjustments, small balance write off and customer reconciliations

  • Reduce delinquency for assigned accounts

  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process

  • Communicate and follow up effectively with direct manager regarding customer accounts on a timely basis

  • Establish and maintain effective and cooperative working relationships with customers and company staff

  • Weekly and monthly reporting to direct supervisor

  • High volume phone calls / emails to assigned delinquent customers / company staff

  • Reconcile customer disputes as they pertain to payment of outstanding balances 

  • Participate in team planning meetings

  • Meet defined department goals

  • Other duties as assigned


Requirements:



  • High school diploma required, associate’s or bachelor’s degree preferred with 1-3 years high volume corporate collections experience

  • Knowledge of billing and collections procedures

  • Proficient in Microsoft Excel and Microsoft Word

  • Strong attention to detail, goal oriented

  • Commitment to excellent customer service

  • Excellent written and verbal communication abilities

  • Ability to prioritize and manage multiple responsibilities

  • Experience within the trucking industry a plus

  • Must possess a positive and proactive attitude, strong organizational skills, the ability to prioritize and multitask and be a strong communicator, both paper and over the phone


Required Qualifications :
 
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