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*Customer Service Representative*

Location : East Boston
Job Type : Temp/Contract to Direct

Savvy Staffing Solutions is looking for Bilingual Customer Service Representatives in East Boston, MA.

 

In this role, you will be the main customer interface for our client's program. Responsibilities include ensuring customer accounts' service requirements are protected and accounted for in accordance with standards of performance.

 

Work schedule is Monday-Friday 9:00 AM - 7:00 PM, Saturday 9:00 AM - 6:00 PM. This position involves working rotating Saturdays, so schedule flexibility is a MUST.  Pay rate is $16/hr.

 

Essential duties and responsibilities:



  • Provide exceptional customer service and handling of all customer issues

  • Process applications for walk-in customers

  • Cash out and prepare deposit at end of shift

  • Perform customer accounts maintenance: changes, additional requests, replenishment, adjustments, statement requests, etc.

  • Assist in the reduction of Production Backlog

  • Prepare daily reports and audit work for accuracy

  • Assist in opening and closing the office as needed

  • Contact customers for additional account information

  • Perform other duties as directed by management and supervisory staff


Required Qualifications :


  • English-Spanish bilingual is REQUIRED

  • 1-2 years of customer service experience

  • Flexibility in scheduling

  • Excellent phone skills, data entry skills, customer service and interpersonal skills, and problem skills

  • Adapt quickly, efficiently, and positively to different projects assigned

  • Works well in a fast-paced, multi-task environment

  • Must remain professional under every circumstance with customer and staff members

  • Must maintain a good attendance record



If you are interested in this opportunity, please stop by our Medford branch to meet with us, we welcome applicants Monday to Friday between the hours of 9:00 am and 4:00 pm.


You will be required to present 2 forms of ID.


We are located at 275 Mystic Avenue, Medford, MA, 02155.


*Or submit your resume and a recruiter will reach out to you!*



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